FAQs

Do you ship overseas?
YES, we do offer overseas postage on most of our items.
Please send us a message if there is a particular item you are looking for.
 
Processing Time
Our turn around is 5-10 working days from when your order is placed.
Please see Shipping Policy on estimated delivery times.
 
Urgent Orders!
To receive your orders faster, please choose the express shipping option.
Pick up from our location in Raby is also available to receive your orders faster (within 2-5 business days turn around).

Acrylic Items
Please handle acrylics with extra care.  Due to the size and materials used, especially the acrylic mirror, these can be extremely fragile.

CAKE TOPPER: When handling your new cake topper, please hold by the prongs that go into the cake or the thickest part of the cake topper. DO NOT bend or drop the piece as it will break. After use just wash the prongs with warm soapy water and leave to dry. When cared for properly, your products are sure to last for many years to come. To ensure the longevity of your high-end products, please follow the product care instructions that come with your purchase.

SIGNAGE: Acrylic surfaces can scratch, chip, or shatter when not carefully handled. Acrylic signs should be installed or placed with care in areas that are not exposed to direct heat or sunlight for extended periods of time. Acrylic signs are most suitable for extended indoor use or shorter-term outdoor use in covered areas.

To clean acrylic signs simply use a clean, soft, damp cloth to gently wipe surface areas.

How to Apply Vinyl Decal Labels
1. Clean the item you are applying the vinyl decal label by wiping it with alcohol wipes and drying it properly.
2. Use a squeege or credit card to run over the vinyl decal label to ensure that the label is completely stuck to the clear transfer tape.
3. Slowly peel the backing from the label ensuring the decal label is all stuck to the transfer tape.
4. Place the label to the item in the correct position and rub it down with your fingers or squeege or credit card with pressure to ensure all parts of the vinyl decal label is on the item properly. 
5. Then slowly peel the clear transfer tape off the item, leaving just the decal label on there and you’re all done!
(Please make sure you use proper care when cleaning your items with vinyl decal such as hand washing only, do not soak and do not use dishwasher)

Removing Vinyl Decal Labels

Our vinyl decals can usually be removed if you chose to do so by picking at the edges until it lifts, although it may be more difficult if the label has been on the item for a while. If you do remove the label, you won’t be able to reapply it as it will stretch and/or rip. We recommend using methylated spirits or eucalyptus oil to remove any sticky residue left by the vinyl decal label. 

7. Follow Laundry Tips below.